Frequently Asked Questions
Everything you need to know about your next Db adventure.
Where does Db Journey ship to and how long does it take?
We ship globally from our warehouses. Standard shipping within Norway and the EU typically takes 2-5 business days, while international orders may take 5-10 business days depending on the destination.
What is your return policy for bags and luggage?
We offer a 100-day return policy. Products must be in their original condition with all tags attached. Please use our online portal to generate a return label.
How does the Db Hook-Up System™ work?
Our patented Hook-Up System™ allows you to lift weight off your shoulders by attaching smaller backpacks and bags to our wheeled luggage using durable G-hooks.
Are Db products covered by a warranty?
Yes, all our products come with a 2-year limited warranty against manufacturing defects in materials and workmanship. Register your product online to streamline any future claims.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How should I clean and maintain my Db gear?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or tumble dry your bags, as this can damage the structural integrity and technical fabrics.